Export your Lucy information by December 31st. Please review the FAQ for more information.
Welcome to MyChartCentral
Please read the following to understand important changes to the website. These changes have no impact on your MyChart account(s) or your medical record with any healthcare provider.
Over the last several years, Lucy users have told us that they’d like to manage all of their health information in a single place: MyChart. We’ve responded by improving MyChart so that it can do much of what Lucy can and a lot more. Share Everywhere, for example, allows you to share a copy of your medical record with any healthcare provider who has internet access.
With so much available in MyChart, very few users turn to Lucy anymore. The data shows that it’s time to say goodbye, so we’re removing access to Lucy on 12/31/2025.
If you’ve added personal data to Lucy that isn’t in your medical record or MyChart account(s), download that information before 12/31/2025. Store this information in your preferred secure location. If you think any of this information should be in your medical record, talk to your doctor at your next appointment.
If you don’t know how to access MyChart, or if the name “MyChart” is unfamiliar, check MyChart.org to find your healthcare provider’s MyChart website. You can contact us here with any other questions.
Here’s to getting well and staying well.
- The MyChart team at Epic
These steps assume that you use the features that come with your operating system.
You can also use another program, such as WinZip, to manage compressed files.
- When you downloaded the document library, you selected a location for the library. Open that location with Windows Explorer.
- Right-click the compressed file to open the shortcut menu.
- Choose Extract All to open the Extraction Wizard.
- Click Next.
- Select a destination directory for the files. For example, you can enter C:\Lucy to create a Lucy folder for the documents.
- Click Next. The files in your document library are uncompressed and created in the location you entered.
- Click Finish to close the Extraction Wizard.
These steps assume that you use the features that come with your operating system.
You can also use another program, such as Stuffit Expander, to manage compressed files.
- When you downloaded the document library, you selected a location for the library. Open that location.
- Right-click the compressed file on your Desktop to open the shortcut menu.
- Select Open. The files in your document library are uncompressed and appear in a folder on your Desktop.
These steps are based on Ubuntu. Other distributions might have different steps.
- When you downloaded the document library, you selected a location for the library. Open that location with Archive Manager.
- Right-click the compressed file to open the shortcut menu.
- Click Extract Here. The files in your document library are uncompressed and appear in the current working directory.
To extract files from a command line, enter unzip <filename>.zip.
When Lucy gives you a "zipped" folder, it's actually one file that contains many other files. This makes it easier for you to download your entire library from Lucy at once, instead of having to download each document in your library one at a time. Also, zipping the data makes it smaller, so you can download it more quickly.
However, when you view the data you've downloaded, all the things we can do to make it easy to read and understand won't work in a compressed format. Therefore, it's best that you unzip the folder you've downloaded so that you can easily read its contents.
To view your downloaded clinical data, double click on the file called INDEX.HTM after you have unzipped your document library.
If you have associated a password with your download, you will need to enter that password before you can view the protected documents. Unzip and open your download. Inside the IHE_XDM directory, you will see one or more zipped folders, such as "Lucy_0.zip". Unzip each one and enter your password when prompted. Save the unzipped folder in the same directory with the same name, such as "Lucy_0," so you can view them by clicking on INDEX.HTM.
Remember to delete the unzipped folders when you are done viewing your clinical data to keep these documents protected.