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  • What is MyChart?
    MyChart offers patients personalized and secure on-line access to portions of their medical records. It enables you to securely use the Internet to help manage and receive information about your health. With MyChart, you can use the Internet to:
    • Request medical appointments.
    • View your health summary from the MyChart electronic health record.
    • View test results.
    • Request prescription renewals.
    • Access trusted health information resources.
    • Communicate electronically and securely with your medical care team.

    For more information about MyChart, check out https://www.mychart.com/features.
  • Who is Epic?
    Epic is a healthcare software company that provides an electronic health record system to your healthcare providers. We also power your access to that information through MyChart.
  • How can I link multiple MyChart accounts?
    You can no longer link MyChart accounts to your MyChartCentral account. Instead, you can use Happy Together to view information from multiple organizations in a single MyChart. You can learn more about Happy Together at https://www.mychart.org/HappyTogether.
  • How can I export information from MyChart?
    If you need portable summaries of care from your healthcare organization, you can log in to that organization’s MyChart and search for the Sharing Hub in the menu for options to share or export your health information.
  • Can I sign up for a new MyChartCentral account?
    Epic is currently working on improvements to how patients manage multiple MyChart accounts. To prepare for these changes, we have paused new account creation for MyChartCentral.
  • What should I do if I forgot my MyChart username or password for my healthcare provider?
    If you need help recovering a username or password for a MyChart account, visit MyChart.org Help.
  • What's a "public or shared" computer? Why does it matter?
    MyChartCentral is committed to protecting your privacy while keeping it easy for you to get to all your data. A public or shared computer is one that can be used by people you do not know. A private computer is one that only you and other people that you trust can use. If you are using MyChartCentral from a public computer, MyChartCentral will ask you for answers to two security questions in order to confirm your identity. If you connect from a private computer, MyChartCentral will skip this check for your convenience.
  • What browsers does MyChartCentral/Lucy support?
    MyChartCentral requires that your browser has cookies and scripting enabled. As long as those requirements are met, your browser is supported. However, the MyChartCentral team actively tests the site with the newest version of Safari, Firefox, and Chrome. We cannot guarantee functionality in other browsers.

If we still haven't answered your question, please Request Help.


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